Returns & Exchanges

At IVORY & EBONY, we want you to be completely satisfied with your purchase. If you are not perfectly happy with your fashion pieces, we offer a hassle-free return policy within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.